Mike's Christmas Eve gets off to a bad start, triggering a personal crisis for Mike. Through no fault of her own, a patient dies of a heart-attack on the operating table as Mike performs a routine operation on Christmas Eve. The deceased man's family blames Mike. Later, at home, the Cooper kids bicker. Next, as Mike, Sully and the kids are on their way to the town's Christmas Eve party, Robert E comes to ask Mike to deliver a baby for a couple who's just come into town. The couple, married against their parents' wishes, are on the run. Robert E offers them the use of his stable for the birthing, as the couple's fathers, who're in close pursuit, will certainly find them at the clinic. Mike goes to attend the delivery, which causes her to miss the event. As Mike, melancholy at missing yet another social function thanks to her career, falls asleep, an angel, the kids' deceased mother, Charlotte Cooper, visits her. Charlotte takes Mike to her Boston past, where Mike, as a young intern, rel