When Ben goes to his bank to pay in a cheque from Alfie for two years' rent, he walks in during a robbery. Minutes later Janey follows him in. The robbers are a bickering couple Joan and Gary, while the other hostages are Jim McKenzie, manager Peter Warwick and chief cashier Belinda Smith. Janey is soon released in return for food, and hours later the police storm the bank and the other hostages are released. With Susan away, during the robbery a young, blonde Family Liaison Officer Penny Bishop comes round to comfort Michael and he takes advantage of the situation.