For Luka, it's the ultimate bad day, while new nurse manager Eve Peyton causes a stir in the ER. Luka and Kerry treat a severely burned, nameless man. Luka's treatment priorities for a woman in a skating accident and a boy with a head trauma result in a confrontation with Eve and a fight with the boy's father. Abby helps a woman with the possibility of breast cancer make a difficult decision, then makes a discovery about Dubenko. Eve changes Sam's schedule when she is unable to work with Luka. At day's end, Abby provides a little TLC for an unhappy Luka, who wonders if anyone sees him for who he is.